SHIPPING & RETURNS
​DISCLAIMER
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Please note that your shipping and billing information is required to match in order for us to successfully process your order.
For security purposes.
In the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs.
If you have any special requests, please do not hesitate to contact Support@aizenandmeridian.com as we are more than happy to try our best to accommodate you.
PROCESSING TIME
Orders typically ship out the next business day. Orders placed Fri-Sun will ship out on Monday.
If you have placed a pre-order, please refer to your original order confirmation email for shipping details.
If item is required by a certain date during the holidays please emails support@aizenandmeridian.com prior to placing the order.
SHIPPING DESTINATIONS, TIME & RATE
Shipping rates are calculated on a per item basis
UNITED STATES
Express Worldwide Shipping to the US is $35 (Includes Tracking & 1-2 Business Day Delivery Time, and Up to 3 Business Day Delivery Time to Hawaii)
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TRANSIT TIMES
Aizen and Meridian, LLC displays the transit times quoted by the shipping carrier companies (DHL/USPS/UPS). It reflects the average duration of transit - it may be faster or considerably longer. Please note, Aizen and Meridian is not responsible for delays caused by the carrier.
RETURNS & EXCHANGE POLICY
You are entitled to an exchange or refund for regular price merchandise within 7 days of receiving the item.
All clearance items are FINAL SALE.
Please note that the product must be returned unused, unworn, in the original packaging & including all tags, tissue & box. Requests for returns (refunds or exchanges) after 7 days from confirmation of your order being shipped will not be considered. In case of exchange or refund neither the original shipping cost nor the return shipping cost will be repaid.
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HOW TO RETURN YOUR ORDER
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1. Please email Support@aizenandmeridian.com to notify us regarding your exchange/refund.
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Name
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Order confirmation
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2. You must return your items to the address below within 7 days from the day you receive your package.
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Please write your order # on the outside of the package or on a note inside the box.
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3. You will receive your refund in the original form of payment.
Unfortunately we cannot refund shipping charges.
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Please send all returns to:
Aizen and Meridian, LLC
PO BOX 492833
Lawrenceville, GA 30049
Please note not all shipping carriers deliver to PO BOXES, if you are a US resident please use USPS. If you are an International client please use DHL*
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REFUNDS, PROCESSING & ADDITIONAL INFO
Refunds will be processed within approximately 1 to 3 business days after we receive your return.
Aixen and Meridian, LLC. recommends sending return parcels with tracking as we are not liable if your return is not received at our PO Box address.
If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our PO Box address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Aizen and Meridian, LLC. will not be held accountable for any losses.
If you are unclear, email: support@aizenandmeridian.com